Analytics & Telemetry

Real-time AI resolution benchmarks, Copilot completion funnel, and pipeline latency metrics.

AI Resolution Rate

91.4%

11,408 conversations solved without human handoff

Copilot Completion Rate

88.7%

Customers successfully completed guided application forms

WebSocket Latency

74 ms

● Real-time PCM audio link healthy

Packet Flux Rate

Real-time PCM 24 kHz buffer delivery

Resolution by Channel

Comparative success distribution

Support AI Chat93.2%
Web Process Copilot88.7%
Voice AI Studio86.4%